Following user-centred design methodologies to identify and understand our users and their needs.
Our founder has over 20 years experience designing and teaching user-centred and design thinking methodologies.
These skills provide techniques to break down the problem to be solved and understand who we’re solving it for.
Different techniques are used in different scenarios including face to face interviews, observation sessions and analytics to inform design decisions.
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Things, people and technology change all the time.
To keep up we conduct ongoing discovery and observation with representatives from all user groups including consumers, medical professionals and business.
We’re not experienced in Aged Care what we are good at is understanding customers and using that information to inform design solutions.
If our customers are happy, we’re successful - it’s as simple as that!
You know best what you want and need so as a Flamingo customer you have direct access to our product team to discuss feature requests, enhancements or tailored modifications to help us deliver a better experience for your clients.
You help us and so we can help you.